@webb When it's clear it's a bot I have no issue whatsoever. Many companies use chat bots as first line support and you talk to "Rita-Bot" for example. Assuming they tell you a command to shortcut you to a human if their bot can't complete your request it's no problem. I hate it when I end up with a bot masquerading as a human though - they are usually the ones that aren't programmed as well too.